Our purpose
A Viking is not an appliance you replace. It is one you keep, and keep well. Onyx exists to give the finest kitchens in Los Angeles & Southern California a single, trusted name for their care.
A noble obsession with doing it properly.
The owners of a Bentley do not take it to whoever is cheapest and nearest. They take it to people who understand the machine, its tolerances, its materials, its temperament. We hold a Viking refrigerator and a Viking range to exactly that standard.
That means factory training, genuine parts, and the patience to diagnose a fault at its source rather than swap components until something works. It means protecting the floors and cabinetry we work beside, and leaving a kitchen exactly as we found it, only working as it should.
Family owned, fully insured, and 24 years deep in nothing but luxury appliances. This is the only work we do, and we intend to do it better than anyone.
The Onyx standard
What every visit includes.
Discreet, vetted technicians
Vetted, uniformed, and briefed on the homes they enter. NDAs available on request.
Genuine factory parts only
No aftermarket substitutes. Every component is genuine Viking OEM, sourced direct.
White glove home protection
Floors, cabinetry and stonework are draped and protected before a single panel comes off.
Flat, upfront pricing
A fixed diagnostic fee, credited toward your repair. No surprises, no hourly meter.
Concierge scheduling
A single point of contact, arrival windows kept, and updates by text or call, whichever you prefer.
Fully bonded and insured
Comprehensive liability coverage on every visit. Your estate manager will have the paperwork.
How we work
Four steps, no shortcuts.
Diagnose at the source
A flat fee diagnostic visit. We find the true fault, not the symptom, and explain it plainly.
Genuine parts only
Viking OEM components, sourced direct. No aftermarket substitutes, ever.
Restore to factory spec
Calibrated, sealed and tested. Floors and cabinetry protected throughout the work.
Guarantee it
Three years, manufacturer backed, on parts and labour. One name to call if anything is ever not right.